We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us, please make sure that you contact Yoshiyuki within seven (7) days of the receipt of the products by sending an e-mail with his/her entry confirmation number to firstname.lastname@example.org. Sending an e-mail that complies with the method specified by Yoshiyuki is the only way for return and refund to be accepted. Before sending any products back to us, please also make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
– must be unused, unworn, unwashed and in the same condition in which it was received by you;
– must have all disposable seals still attached with the disposable seal that must still be intact;
– must be returned complete with all of its parts and accessories;
– must be sent in its original packaging;
– must be shipped back to our fulfillment house within twenty (20) days from the date of delivery;
– must be sent in one single shipment; products that belong to the same order must be returned to us at the same time;
– must be shipped at your own cost.
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider窶冱 fulfillment house.If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
SALES OF BEACHWEAR AND UNDERWEAR ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.
2-30-5 2F Senzoku, Taito-ku, Tokyo111-0031, JAPAN
Refunds are processed within approximately seven (7) business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the Credit /Debit Card used or two months in case of payment made by debit card. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.